Questions & answers
Answers about your device, your order, and your privacy
Find clear guidance on device use, cleaning, waterproof ratings, charging, compatible accessories, and discreet packaging before you order.
Common questions
Grouped by what matters most
Browse the questions by device use, material care, battery life, and order privacy.
Device use
How do I choose a massage device?
Start with the control type and intensity range listed on each product page. Compare specifications side by side to see which device suits your routine.
Material care
How should I clean and store my device?
Wipe the surface with a soft, lightly damp cloth and dry it fully before storing. Check each product's care notes for waterproof rating and material guidance.
Battery life
How long does charging take?
Charging time and battery life vary by model and are listed in each product's specifications. Use only the charging accessory included with your device.
Order privacy
How is my order packaged?
Orders ship in plain, unmarked packaging with no product imagery on the outside. Our customer service team can answer any further delivery questions.
Did not find your answer?
Reach our team for specific product questions not covered here.